Something4Everyone Benchmarking

Most organisations have something along the lines of a Customer Satisfaction or Advocacy measure in place which helps capture the Customer Voice. However, many companies have no idea how their people's attitudes and behaviours are making their customers feel, or how they are performing relative to competitors.

Unlike some other measures, the empathy displayed by staff has been academically proven to correlate directly to profit. And, with SOCAPiE, you can benefit from a ground-breaking empathy measurement and benchmarking tool.

SOCAPiE, Compathy Limited and Oxford Brookes University Business School work together to bring you the Something4Everyone Benchmarking Programme.

Something4Everyone builds on the Empathy Rating Index Programme run by Harding & Yorke between 2004-9. It has the traditional empathy-related questions, a new competency set and a series of ‘likelihood of referral’ questions which help organisations understand the key drivers behind traditional advocacy metrics.

All the previous data captured on over 150 companies from 12 different industries will be made available and Compathy Consultants will be on hand to support root cause analysis, make the findings come alive and recommend change initiatives.

To participate, and to benefit from the in-depth analysis to be carried out by Oxford Brookes University Business School, you must be a Member of SOCAPiE which gives you access to some very attractive discounts.

SOCAPiE has put together some fantastic discounted options for Members from as little as £2,800 plus Vat and, if you are not yet a member, we have combined new Membership and participation from only £3,650 plus Vat.

The Benchmark will cover four territories; UK & EMEA, Americas, ASIA and Australasia and is set to become one of the most influential and strategically important research programmes supporting the customer experience.

Read all about it in our DIGITAL BROCHURE which summarises the Programme and has links to further information. For those that use iPads, or other devices which don’t yet recognise a digital brochure format, you can access the same information by clicking HERE.

This programme is for every sector - public, private and third. Why not REGISTER your interest, without any obligation, and we will work with you to make sure that the programme fully meets your needs.