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SOCAPiE Master Practitioner Programme

SOCAPiE is delighted to have joined forces with Chris Daffy and the Academy of Service Excellence to bring you a unique learning programme that takes you to the Customer Experience Management equivalent of a Black Belt in Six Sigma or a Master Practitioner in Lean over 12 days of intense study.

Nothing else in the marketplace comes even close to this standard of learning which has been developed by working with World Class service providers. It has been granted an internationally recognised accreditation from SOCAPiE which means that graduates are eligible to use the designatory letters MSoCAP.

Full details of the programme can be downloaded here.

Delivery format

The optimal number for each of the programmes is 12 to 20 delegates from the same organisation.

However, it is recognised that this can be a challenge for smaller organisations so it is possible to send just two or more people to an ‘open’ programme, which is designed specifically for this purpose.

Experience has shown that, if possible, there should be at least 2 people from each participating organisation attending a programme of this type. This is so that there is the opportunity to debate what is learned with a colleague and agree the best way to apply it in the organisation.

Costs: £4975 per person with discounts for multiple bookings.  

Next step: For more information or to make a booking, please email SOCAPiE.

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