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Investigation and questioning skills workshop

A professionally-managed complaint investigation requires a unique mixture of abilities, skills and characteristics.  These include active listening, questioning, analytical thinking, knowledge of appropriate frameworks, demonstrating natural justice and acting impartially.

This one-day workshop will enhance your capabilities to handle and investigate complaints professionally and effectively.

During the day, you will explore these topics:

  • Personal skills of an investigator
  • Complaint assessment and its importance
  • Development of an investigation plan
  • Questioning techniques and the ones to avoid
  • Active listening skills
  • Remedies when things go wrong
  • Weighing up evidence and common pitfalls
  • Clear responses using a good practice template

Full details can be found on the information sheet listed below. 

Workshop delivery:The workshop is offered as a public session or as an in-house event.

Cost: The cost is £325 per delegate.  

Next step: For more information or to make a booking, please email SOCAPiE.

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