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Society of Consumer Affairs Professionals in Europe

The Society of Consumer Affairs Professionals in Europe (SOCAPiE) represents professionals within the consumer affairs and customer service industry. SOCAP in Europe is a not for profit organisation that is run with value for its members in mind.

Use this link to sign-up for membership

Latest news

  • Customer Service Week
    Wed, 09/01/2010 - 11:28
    National Customer Service Week raises awareness of customer service and the vital role it plays within organisations. Celebrate customer service in your organisation. Register now.
  • Complaints - new research, reading material and social media event
    Thu, 08/19/2010 - 09:59
    We've added some complaint handling research from Beyind Philosphy to our My SOCAPiE area (in the Articles and Publications section). You will find interesting findings about the importance of good complaint handling - proving that the...
  • UKCSI results for July 2010 — headlines
    Thu, 08/19/2010 - 10:11
    The July 2010 UK Customer Satisfaction Index (UKCSI) results have been released. The UKCSI has maintained its level from January 2010, rising very slightly to 75.6. The Utilities sector, though still at the bottom of the table, has shown...
  • Customer Strategy magazine - available for download
    Tue, 08/17/2010 - 09:26
    Missed the last Customer Strategy digital magazine? Here's your chance to download the magazine, which contains features on social media, speech analytics and feedback management. Use this link to download the latest Customer Strategy...
  • National Complaints Day 2010
    Thu, 08/12/2010 - 15:38
    National Complaints Day will be held this Friday, 13th... The official event will comprise a number of free events, providing expert advice and support to organisations to improve their customer service. You can join with leading experts...
  • SOCAP South Africa - Newsletter July 2010
    Wed, 08/11/2010 - 09:54
    Dear SOCAP Members Firstly, I wish to say a heartfelt thank you to both Anne Sayers & Alan Parsons for their dedication and hard work over the past 7 years. Their hard work behind the scenes has made SOCAP the professional...
  • Customer Service Training Awards 2010
    Wed, 08/04/2010 - 17:05
    The finalists have now been announced and are preparing for their presentations to judges on awards presentation day 27 September at Sofitel, Heathrow T5. CSTA have 9 categories (covering both team and individuals) and 39 finalists. Good...
  • Don't forget: entry deadline end of this week
    Tue, 08/03/2010 - 23:24
    We know that finding time in the working day is hard, and that’s why we’ve extended the deadline for the National Customer Service Awards to Midnight on Friday 6th August. Get your entries in now and show your brightest and best employees...
  • Even superheroes sometimes need more time!
    Fri, 07/30/2010 - 17:21
    There have been a few panicked calls from companies struggling to get their entries together for today's National Customer Service Awards entry deadline, so the organisers, UBM, have decided to extend the entry period for everyone by 1...
  • SOCAP in Europe Newsletter - July 2010 issue
    Mon, 07/26/2010 - 15:46
    Dear member
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