Membership benefits
There are many benefits to joining SOCAP in Europe. Just some of these are listed below. Most importantly our member driven approach and the specific individual support offered by our voluntary Board, allows us to help you to get the best from your SOCAP in Europe membership. You tell us your needs, and we will do our best to meet them. For this reason the list of benefits of SOCAP membership is continually expanding.
Information and knowledge
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Customer service news updates – daily updates of all the latest customer service news from across the industry.
• Service Matters – a bi-monthly email newsletter to all members on all aspects of customer service with information on what’s new, what’s on and what’s hot.
• The Customer Engagement Magazine- bi-monthly digital magazine packed full of articles from leading customer service practitioners and experts.
• The My SOCAPiE knowledge bank – a secure, members-only, area of the SOCAPiE website providing access to a wealth of articles and publications relating to consumer affairs and customer service as well as links to other helpful sites.
Forums and other networking activities
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SOCAPiE Customer Service Forums - nationwide programme of events throughout the year offering opportunities for learning, networking and sharing best practice with other members and industry experts
• Customer Engagement Club Forums - programme of Director events for learning, networking and sharing best practice with the wider customer service community and industry experts
• Partner Member Directory - an online directory of Partner Members showing what they do with a link to their website.
Assessment and Accreditation
• SOCAPiE Benchmarking Club - a repository of data on customer satisfaction and other metrics shared anonymously amongst members
• Customer Health Check - an online survey of your customers to produce a Net Promoter Score for your organisation
• Putting the Customer First - the National Standard for Customer Service
• Training Accreditation - Accreditation for an organisation’s own internal customer service training that meets the national standards.
Organisational and Professional Development
• SOCAPiE Business School - a rich prospectus of online and face-to-face courses and programmes designed to enhance an organisation’s customer service capability
• SOCAPiE Annual Convention - the must-attend networking and learning event on the annual calendar with star speakers and varied breakout sessions
• SOCAPiE JobsBoard - Niche customer service online jobs board advertising vacancies and displaying CVs
• SOCAPiE Selector - An online psychometric test for applicants to customer service roles.
• Designatory Letters - Eligibility to use approved professional body designatory letters after your name
• Attendance at General Meetings - The main governance meetings of SOCAPiE
• SOCAPiE Board and Consultation Forums - The senior governance body of SOCAPiE and its consultative forums
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SOCAPiE logo - SOCAPiE logo for display on your website or stationary.
More information can be downloaded:
The Membership Guide to SOCAPiE gives details of the full range of membership benefits.
The Membership Benefits document gives details of the benefits applicable to each membership category.
