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Complaints Handling Workshop

This one-day workshop is designed for frontline teams who want to be more effective in dealing with customer complaints.  The content is drawn from years of experience in customer service and NLP and SDI behavioural approaches. The style of the day is fun, interactive and highly participative, using telephone recording equipment to practise skills, delivering a challenging and rewarding session!

Sessions will cover these topics:

  • Understanding behaviour and expectations
  • Communication and call handling
  • Controlling the call / resolving the complaint
  • Four steps to resolving complaints
  • Maintaining relationships

Workshop delivery:The workshop is offered as a public session or as an in-house event.

Cost:The cost is £325 per delegate.  

Next step: For more information or to make a booking, please email SOCAPiE.

 

 

 

 

 

 

 

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