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Training

SOCAPiE Complaint Handling Workshop

This one day workshop is designed for frontline teams who want to be more effective in dealing with customer complaints.  It has been developed in conjunction with Supporting Customer Care Ltd and the content is drawn from years of experience in customer service and NLP and SDI behavioural approaches. The style of the day is fun, interactive and highly participative, using telephone recording equipment to practise skills, delivering a challenging and rewarding session!

 

Training Accreditation

Have your training recognised by your professional body

Many companies and public sector organisations have developed excellent customer service training courses for their employees or clients. However, when moving on, other employers do not always recognise this training. Wouldn’t it be so much better if your training was recognised as meeting the standards set by SOCAPiE?

What's the benefit?

Having your training courses accredited to SOCAPiE standards adds value to:

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