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Professional Development

Professional Development

SOCAPiE offers customer service training graduates the opportunity to be formally recognised. This recognition follows completion of an approved training programme and allows graduates to use the designatory letters MSoCAP.

Eligibility of Qualifications

There are a number of Awards and qualifications that are recognised by SOCAPiE as being eligible for individual, qualified SOCAPiE membership and the right to use the designatory letters MSoCAP.

The SOCAPiE Award for Customer Service Professionals

Web-based e-learning with Online Tutor support

• Matches National Occupational Standards

• Accredited programme leading to SOCAPiE membership

The most successful organisations acknowledge the key importance of excellent Customer Service. Research shows that, if you provide service excellence along with quality products and services, your customers will return to you time and time again. They will reward you with their loyalty.

The SOCAPiE Award for Customer Service Managers

Web-based e-learning with Online Tutor support

• Matches National Occupational Standards

• Accredited programme leading to SOCAPiE membership

The most successful organisations acknowledge the key importance of excellent Customer Service. Managers and Team Leaders, equipped with the right skills and understanding, can implement a culture of excellent Customer Service in an organisation, making a real difference for the business.

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