Consumer legislation

We've continued to press ahead over the last few weeks with developing the SOCAP in Europe presence on the web and social networks. We now have a SOCAP in Europe group on Linked In (group: SOCAP Europe) and are making more use of our Twitter account (socapie). You can use the new Linked In group to engage in discussion and debate and also to find out about upcoming events and other updates. If you are a LinkedIn member, join our group now!

General

• Customer Management magazine - July 2007A new era dawns for SOCAP in Europe article
• Heroes for Customer ServiceThe Guardian supplement 2010
• A summer of serviceQuality Scotland article by Lynda King

This area incorporates a variety of news feeds from consumer bodies, dispute resolution schemes (such as Ombudsman and Commissioners), news sites, job sites and others.