Complaint management
The importance of feedback
Submitted by Michael Hill on Mon, 08/11/2010 - 9:29pmYet again I have been busy getting new features added to the SOCAP in Europe website. Unfortunately, we don't have the luxury of a development site so - although we try to be careful - sometimes this create challenges ....and problems! A few weeks ago, we updated our CRM system that integrates with the website and also provides the online event management system for us. I thought that the upgrade had gone smoothly and booked myself onto a couple of upcoming events without any difficulty. Therefore, I assumed everything was okay...
Articles and publications
General
- Customer Management magazine - July 2007A new era dawns for SOCAP in Europe article
- Heroes for Customer ServiceThe Guardian supplement 2010
- A summer of serviceQuality Scotland article by Lynda King
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