Assessment and Accreditation

SOCAPiE offers Assessment and Accreditation in a number of different ways.

Professional Accreditation

SOCAPiE offers graduates who have completed an approved course of customer service training the opportunity to be formally recognised by their professional body. Once recognition is granted, graduates may use the designatory letters MSoCAP for as long as they remain members of SOCAPiE (individual or relational). This adds value to the individual because their training has been recognised by their professional body, making their achievement more recognisable and portable.

Our Professional Development page gives more information.

Organisational Assessment

Many companies want to understand how their peoples’ attitudes and behaviours make their customers feel and how they are performing relative to competitors. The empathy measure provided by SOCAPiE has been academically proven to correlate directly to profit.

SOCAPiE, Compathy Limited and Oxford Brookes University Business School work together to bring you the Something4Everyone Benchmarking Programme. Something4Everyone measures the empathy your employees portray to customers. It has traditional empathy-related questions, a competency set and a series of ‘likelihood of referral’ questions which help organisations understand the key drivers behind traditional advocacy metrics.

For more information about our empathy benchmarking, follow this link.

It is, of course, also extremely important that organisations focus on those practices that lead to service excellence. The SOCAPiE Service Excellence Audit examines the extent of your commitment to those practices, identifies the gaps in your commitment and recommends actions for improvement.

Find out more about the SOCAPiE Service Excellence Audit by following this link.

Organisational Accreditation

Putting the Customer First® is recognised as the National Standard for Customer Service and is a common quality standard for improving the customer's experience. The Standard has been achieved by hundreds of UK organisations with growing worldwide interest.

Find out how you can join them and earn the right to display the mark of service excellence.

Have your training recognised by your professional body

Many of our members have developed excellent customer service training courses for their employees or clients. However, when moving on, other employers do not always recognise this training. Wouldn’t it be so much better if your training was recognised as meeting the national standard from SOCAPiE?

Our Training Accreditation page gives more information