Achieving the Putting the Customer First® Standard

Your journey is designed to be as simple and productive as possible and comprises of 8 key steps:

1. Contact us to start your journey
2. Commitment from your organisation to achieve the requirements of the Standard
3. You will be allocated a dedicated Relationship Manager who will be available to support you throughout your journey
4. Agreement between you and the assessor about the scope and scale of your assessment and the contract to deliver the assessment service
5. Access support including the Guide to the Standard, workshops, Online Resources and Consultants to prepare for assessment
6. Self Assessment questionnaire to support you and your colleagues to understand how close you are to achieving the Standard
7. External Assessment where the assessor meets a range of your people to find out more about how you do things and also assesses the extent to which you meet the Standard
8. Report and feedback where your assessor summarises the findings, results and outcomes of your assessment and provides some developmental support and action planning.

Back to Putting the Customer First® Standard