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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.


Latest news

New Service for 'Guilty' Motorists

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The UK Justice Department has announced the nationwide availability of a new online service to allow guilty motorists to enter a plea without attending court. 

Read the official announcement about the service which rolls out starting in March.  

Read follow up articles from the Daily Telegraph and BBC News

Posted: 27th February 2015

Heavier Fines for Unwanted Calls

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The UK Government has announced that companies may be fined up to £500,000 for unwanted marketing calls. 

The change is effective from 6th April 2015. 

Read the full announcement from the Department for Culture, Media and Sport. 

Read articles from BBC News and The Times

Posted 26th February 2015.

Best and Worst Train Companies Revealed

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'Small is beautiful' announces consumer organisation Which? in the results of their survey of rail companies.

But which company comes out worst? Read the full report

February 16th 2015

NHS Complaints Investigations are Inadequate

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Over 40% of investigations into NHS patient complaints are inadequate claims Julie Mellor the health service ombudsman

Read an article from BBC online.

February 7th 2015.

Unwritten Ground Rules

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Calling all SOCAPiE members. Why not sign up your organisation's leaders and managers for a  free half-day workshop in February on Unwritten Ground Rules

This is offered by our partners at Lynchpin Associates. More information here

Surely this NHS Initiative is Basic Customer Service?

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There are media reports about a patient-led initiative for NHS staff to introduce themselves to patients. Isn't this basic customer service? 

Read this report from BBC Online.

February 2nd 2015.

How was your train journey?

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Results from the Autumn 2014 National Rail Passenger Survey have been published by Passenger Focus

Not So Free Coffee

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Waitrose is tightening up its 'free coffee' policy. In some stores cardholders now have to spend £5 begore the coffee is free. 

Checkout this story from The Times.

January 28th 2015.

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