slideshow 1

Society of Consumer Affairs Professionals in Europe

The Society of Consumer Affairs Professionals in Europe (SOCAPiE) represents professionals within the consumer affairs and customer service industry. SOCAP in Europe is a not for profit organisation that is run with value for its members in mind.

Use this link to sign-up for membership

Do you say it right?

In the battle for hearts and minds (of our customers), messages need to have an emotional impact as well as being clear and informative.

SOCAPiE has lined up some experts to give out top tips on how to give your customer communications the competitive edge.

Interested? Join us on June 6th in London. BOOK NOW  

2012 - the year for your organisation to be recognised

Why not make 2012 the year in which your business is recognised for the way it operates and serves customers?

SOCAPiE is pleased to support these Awards Programmes:

The National Customer Insight Awards 2012

The Customer Service Training Awards 2012

Please visit the websites and look at the entry criteria.

The publicity associated with winning an award is great for your business, your customers and your staff. 

 

European Customer Experience World

There's a great line-up of speakers at this year's event entitled 'Delivering on your promise'.

In addition to presentations, there are round-table discussions and an optional 3 day workshop. It's on May 22-23 at Heathrow Hilton Terminal 5. 

And SOCAPiE members get a special 10% discount. Here are more details.

Is your service really excellent?

Is your organisation committed to service excellence?

Would you like to know how you rate against best in class?

Do you know what and how to improve?

The SOCAPiE Service Excellence Audit is based on the 50 practices that lead to service excellence.

Find out more.

Try it free of charge. 

Customer Engagement Magazine new edition

Do you want some top tips about how to better engage your customers? In this difficult business world retaining customers can make all the difference. Find out how you can improve your approach. 

All this is in the February edition of Customer Engagement Magazine, available online now.

What does top class ecommerce look like?

With reports of ever increasing use of technology to purchase goods and services, what can we learn from the best about ecommerce - and who are the leaders?

Webcredible, a leading UK user experience agency, has published its 2011 Multi Channel User Experience Report with all the answers.

SOCAPiE Business School

Committed to training the best?

Want the best training?

Find out about the SOCAPiE Business School.

Organisational Accreditation

Putting the Customer First® is recognised as the National Standard for Customer Service.

The standard has been achieved by hundreds of organisations.

Are you good enough to achieve it?

Find out more.

Consumer affairs Social media Not-for-profit Consumer legislation SOCAPiE Model Customer service Conference SOCAP worldwide Professional Development SOCAPiE

Contact SOCAPiE

Want to ask us a question? Want to tell us something? Click here to contact us.

Syndicate content

Theme by Danetsoft and Danang Probo Sayekti inspired by Maksimer