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SOCAPiE is Europe’s oldest and foremost organisation for customer service and consumer affairs and is for professionals working in customer service across Europe.

It promotes the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Ofcom Proposes Compensation For Service Failures

Ofcom logo


Communications regulator Ofcom has announced plans for providers to pay compensation for poor service. 

Read the Ofcom proposal

Read media coverage from The Guardian and BBC News.

Posted on 24 March 2017

UK Cheque Clearing System to get an Overhaul

Cheque and Credit Clearing Companylogo


The Cheque and Credit Clearing Company has announced that a faster, image-based cheque clearing system is to be implemented starting on October 2017

Read the press release and media coverage from The Times and Daily Mail.


Posted on 23 March 2017

Call Centres Send Patients to A&E Needlessly

NHS logo


A study by Professor Suzanne Mason of Sheffield University has identified that the non-emergency NHS helpline 111has sent 1 million patents to A&E needlessly.

Read a report from The Times.

Posted on 20 March 2017

Multi-lingual Announcements at London Railway Station

Chiltern Railways logo


Announcements at London's Marylebone Station will soon be made in Mandarin and Arabic as well as English. Chiltern Railways say that this is in response to growth in passenger numbers from the Middle East and China.

Read an article in The Times.

Posted on 14 March 2017

The Supermarket/Supplier Relationship Under The Spotlight

The Times has examined the relationship between UK supermarkets and their suppliers. 

Read the article.

Posted on 13 March 2017

Robots Are Coming - Can They Do Your Job?

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Staff at a major UK insurer have been asked whether a robot could do their job, according to a report in the Sunday Times.

Read the article.

Posted on 26 February 2017

Call Centres Let Down Victims of Crime

A 20 percent rise in abandoned calls to police is reported in responses to a Freedom of Information request.

Read an article from the Times.

Posted on 25 February 2017

First Direct Tops the Poll Again

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The latest survey from UK's website has confirmed  First Direct as #1 bank. 

Read the summary and see the league table.

Posted on 18 February 2017

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