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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Poor complaints handling leaves £3m bill

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Energy regulator Ofgem has ordered supplier Edf Energy to pay £3m to customers as the result of poor complaints handling. 

Read details of the Ofgem decision

One Complaint - and the bell is silenced after 154 years

The hourly chimes from Holy Trinity Church in Ventnor have been ringing since around 1860, but a single complaint from a nearby resident has resulted in them being halted.

Read more.

SOCAP Europe Conference 2015

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Have you put the date in your diary yet?

We'll have a full range of top class speakers at our conference in Warwick Business School on Monday 26 January. There will also be an amazing workshop on 27 January. Register now so we can send you all the details as soon as they are announced.

Robot at your service

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If your'e visiting California and staying at the Aloft Hotel in Cupertino, when you call for extra towels, they may be delivered by a 3ft tall robot butler working as an assistant to the concierge. Why Cupertino? It is near the Apple campus!

Read more details.

Changes to UK postal service

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Royal Mail has announced changes to the UK postal service. There will be 2,000 new post boxes, particularly in Scotland and Northern Ireland as well as areas of new development. Also some 'last collections' will be brought forward to 9am.

Read the announcement from Royal Mail and commentary from the Daily Telegraph.

Top Five Sectors for Consumer Complaints

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New research from consumer organisation Which? reveals the top five sectors that customers complain about are Telecoms, Energy, Money, Public Services and Parking.

Read more here.

Tech Creche in the New Forest

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Mobile phone users are being encouraged to leave their mobile phones in a creche whilst exploring the New Forest.

The aim of the new service is to help visitors to enjoy nature without the distraction of their electronic devices.

Read the announcement from the New Forest National Park and an article from the Guardian.


New Research about Holiday Complaints

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New research reveals that about 14% of UK holidaymakers have encountered a problem. The research is published by Which?.

Read more here

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