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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

FCA says 'no more premium rate calls'

FCA logo


The Financial Conduct Authority has told financial services firms to ensure call charges are affordable.

Read the FCA announcement

Celebration as rail service is restored

Network Rail logo

Communities of South and West Devon and Cornwall are celebrating the re-opening of the main rail link to Exeter and London. Network Rail engineers have been congratulated by the Prime Minister who praised 'the Herculian effort of Dawlish rail workers'. Holidaymakers, residents and commuters can now look forward to business as usual as the Easter holidays herald the start of the summer season. The task was achieved in just 56 days.

A report from the Daily Telegraph includes the Prime Minister's visit to Dawlish.

News from Network Rail includes a timelapse video of the construction process. 

Customer Service or Marketing Gimmick?

Fred Olsen logo


Cruise passengers can now 'tell the Captain where to go' in a new type of cruise offered by Fred Olsen. 

Every 48 hours passengers will vote on where to go next!

Read more here

Is this really the next level of customer service or a marketing gimmick?

NHS should copy airlines and banks

NHS logo


Health Secretary Jeremy Hunt says the NHS should follow the example of banks and airlines by using technology to help deliver better service.  

He was speaking at the Health and Innovation Expo in Manchester. Read a report of his speech from The Times.

Which organisation provides the best Customer Experience?

A new survey carried out by consultants Beyond Philosophy lists Amazon in first place. 

Check out the results.

Can the Insurers deliver service after the floods?

Questions are being asked about the ability of insurance companies to handle claims from UK flood victims whilst continuing to serve other claimants?

Articles in The Sunday Times and Sunday Telegraph provide an insight.

Here are the commitments from the Association of British Insurers.

It's all about Rail - service performance, complaints and refunds

Office of Rail Regulator logo


The Office of Rail Regulation has joined the increasing concern about aspects of Britain's rail services. They say 75% of passengers are unaware of compensation and refund rights.

Meanwhile Which? has started a campaign 'Get Trains on Track'. 

A few weeks ago Passenger Focus, the UK's Passenger Watchdog, published its Autumn survey results.  

Read the latest comments from The Times and The Telegraph.

Campaign to ban costly calls gathers momentum

Which? logo


The Which? Group is now adding its weight to ever increasing demands for the cost of telephone calls by customers to be at a cheap rate.

Find out more here.

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