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SOCAPiE is Europe’s oldest and foremost organisation for customer service and consumer affairs and is for professionals working in customer service across Europe.

It promotes the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Robots Are Coming - Can They Do Your Job?

Aviva logo


Staff at a major UK insurer have been asked whether a robot could do their job, according to a report in the Sunday Times.

Read the article.

Posted on 26 February 2017

Call Centres Let Down Victims of Crime

A 20 percent rise in abandoned calls to police is reported in responses to a Freedom of Information request.

Read an article from the Times.

Posted on 25 February 2017

First Direct Tops the Poll Again

Money Saving Expert logo


The latest survey from UK's website has confirmed  First Direct as #1 bank. 

Read the summary and see the league table.

Posted on 18 February 2017

Best and Worst UK Supermarkets Revealed

Which? logo


A survey of 7,000 members of Which? has revealed the best and worst supermarkets in the UK.

Read the report and see the league table.


Posted on 16 February 2017

UK Rail Services - What Passengers Say

Transport Focus logo


Transport Focus has published the latest results from the Railway National Passenger Survey. Over 50,000 passengers were surveyed. 

The results are here.


Posted on 30 January 2017

Even the Basics Need Improving

Which? logo


The latest annual survey of the UK Rail Service by Which? finds that some of the basic elements of service need improving.

Read a summary and see the league table.

Posted on 17th January 2017

UK Banks Still Have a Long Way to Go

Which? logo


A report of research by Which? shows that UK banks still have a long way to go in their quest to satisfy customers.

Read a summary of the survey results.  Here are the full details including a league table. 

Read comments from the Times and the Daily Mail.


Posted on 14th January 2017

Customer Service Events in 2017

Our Events Diary lists a range of conferences and exhibitions that are planned ny various organisations in 2017. It's always worth taking advantage of 'early bird' deals.


Posted on 9th January 2017

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