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About SOCAPiE

SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.

 

Latest news

3,000 Post Offices Now Open on a Sunday

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The number of branches of the Post Office open on a Sunday now exceeds 3,000.

Read the announcement

Posted: 28th August 2015

Complaints About Financial Organisations Increase By 8%

Financial Ombudsman Service logo

 

Latest statistics from the Financial Ombudsman service show an 8% increase in complaints about banks and financial organisations.

Read the FOS announcement. Read articles in The Guardian, The Times and The Telegraph

Posted: 26th August 2015

Fine for Nuisance Call Makers

ICO logo

 

A Bournemouth-based company that claimed to run a service to prevent customers receiving nuisance calls has been fined for making nuisance calls.

The Information Commissioner's Office has imposed a £50,000 fine.

Read the announcement from the ICO and an article from The Times.

Posted: 13th August 2015  

Poor Service Leads to Fine for Network Rail

Office of Rail and Road logo

 

The Office of Rail and Road has announced a £2m fine imposed on Network Rail for poor service in respect of a major upgrade to London Bridge Station and timetable issues in Scotland.

Read the full details

Posted: 10th August 2015

Changes to Sunday Trading - Consultation Has Started

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The UK Government has proposed changes to the Sunday Trading laws and started a consultation period. Businesses and individuals are able to respond.

Follow this link to access the proposal and how to submit your views.

Posted: 5th August 2015 

Robotic Welcome at New Hotel

Henn na Hotel Receptionist

 

The Henn na Hotel in Japan opens its doors to guests today. Robots deliver some services. 

Articles from the Guardian, the Telegraph and Daily Mail give more details and include a video.

Posted: 17 July 2015

Cold Calling Hits the Headlines Again

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Use of a call centre by UK charities has caused cold calling to hit the headlines again. 

A investigation by the Daily Mail revealed some questionable techniques adopted on behalf of major charities. 

Here is a statement from Oxfam and a response from the Information Commisioner's Office

The East London based company GoGen is at the centre of the investigation.

 

Posted: 8 July 2015

Poor Complaints Handling Costs EE £1million

Ofcom logo

 

Ofcom, the independent regulator for the UK communications industry, has fined mobile phone operator EE £1million for failures in handling complaints.

Read the Ofcom announcement.  Read press comment from The Telegraph and The Guardian

Posted: 6 July 2015

Contact SOCAPiE

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We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.

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