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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.


Latest news

How was your train journey?

Passenger Focus logo


Results from the Autumn 2014 National Rail Passenger Survey have been published by Passenger Focus

Not So Free Coffee

Waitrose logo


Waitrose is tightening up its 'free coffee' policy. In some stores cardholders now have to spend £5 begore the coffee is free. 

Checkout this story from The Times.

January 28th 2015.

Complaints make National Headlines

Heathrow logo


Complaints about aircraft noise made to Heathrow Airport have made the national press. Why? Because two callers used automated software to generate about 4,000 calls each in a year.

Read the story as reported by The Telegraph and Daily Mail


Tesco to close 43 stores across UK

Tesco logo


Large and small stores will close in Tesco's plan to improve its UK operations. Details have been announced today. 

Read more information, including a full list of stores, from BBC online and Telegraph online.

Meanwhile, Telegraph online reports that Waitrose is expanding.

January 28th 2015.

Will this prediction be right?

The Telegraph logo


The Telegraph has predicted that Santander, Nationwide, The Co-operative and TSB will be the top banks for customer service in 2015. 

Read the article.

It takes over two years to set up a hotline!




An emergency hotline promised for people affected by power cuts will not be working until April 2016. This is two and a half years after the Government announced the facility. 

Read an article from The Times.

Updated on December 27th.


Proposals on Financial Complaints Handling

FCA logo


The Financial Conduct Authority has published new proposals on complaints handling. Premium rate phone lines are not allowed!

Read an article from the Times

Report added on December 14th.

City Link goes into administration

City Link logo


There's an uncertain future for 2,700 staff and customers of delivery firm City Link that went into administration on Christmas Day.

Read an updated report from Telegraph online.

Updated on December 27th.


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