'European Customer Experience World Event' in association with SOCAP in Europe
The Customer Service event of the year is being held on 20th & 21st May at the Radisson Edwardian Hotel, Heathrow, London.
Early Bird discount. Book before the end of March to receive £50 off members rate of £495
This event will include presentations from the leading practioners on how to improve Customer Satisfaction, Customer Retention and Profitability. For more information click here or follow this link to the ECEW website to see the full programme. TFG have set up a Customer Experience Community to keep up to date with the latest news items, topics and discussions in this ever important business area. Please use this link to be linked-in to our community.
Stop Press: A SOCAP EGM will take place at this event.
Institute of Customer Service Conference
1st April 2009 at Edinburgh International Climbing Arena
Bookings can be made at www.icsconferences.com or
clicking BOOK NOW
There is a 20% discount available to SOCAP members who aren't ICS members reducing the cost from £250 to £200 plus VAT (ICS Members already get a 20% discount)
Click here for promotional code to receive your 20% discount or join SOCAP here
CUSTOMER EXPERIENCE FORUM 2009
Designing and Delivering a Great Customer Experience for Long-Term Profitability
Tusday 28th April 2009, London
10% discount for SOCAPiE members
read more from Maggie Wheeler at The Focus Group or visit www.customerexperienceforum.co.uk
Member Request:
Graham Hardy, Head of Customer Care at Boots, is keen to hear from members in any sector who'd be happy to do some sharing!
Two things: He's keen to do some benchmarking around the ratio of contacts and complaints to transactions; And his contact centre leadership team are really keen to get out and about. They've recently implemented a new workforce scheduler and Voice IVR and they're keen to see how others are maximising the opportunities these initiatives can bring. Of course reciprocal visits would be the order of the day and not many people leave Boots at Nottingham without a generous goodie bag - now there's an incentive to get in touch with Graham direct: graham.hardy@boots.co.uk.
Welcome to the SOCAP in Europe web site.
The Society of Consumer Affairs Professionals in Europe represents professionals within the consumer affairs and customer service industry MORE...
Mark Your Calendars!
Check out the 2009 Symposium Brochure
2009 Symposium - April 19-22, Chicago, IL
2009 Annual Conference - October 11-14, Tucson, AZ
Don't miss the industry-specific sessions, incredible networking and unparalleled peer-to-peer discussions at the SOCAP International 2009 Symposium, April 19-22 in Chicago, IL.
We know times are tough, but this difficult economy has not stopped SOCAP from delivering an information-packed Symposium program for YOU with participation from some of today's leading companies including Zappos, Unilever, Kraft Foods, Orbitz, General Mills, Abercrombie & Fitch, Hyatt, Eli Lilly, Nestle Waters, Continental Airlines, Ben & Jerry's, Roche Diagnostics, Jockey International and many more! Europe will be represented by our own Andrew MacPherson on the 19th
SOCAP International is pleased to offer you special discount registration offers to attend the 2009 Symposium and Annual Conference. Take advantage of great savings to attend only the 2009 Symposium or to attend both meetings.
For more information click here or for up to the minute details visit www.SOCAP.orgMember Enquiry
A member is looking for data on the measurement of change and any benchmarking evidence including specification of roles majoring on the management of strategic change.
You too can advertise here for LOW fees. Alternatively, members can advertise for free. Email enquiries@socapie.eu
Welcome ACAP Japan
Read an introduction from Kazuya Kuramoto with details of our associate organisation in Japan.
How Followers are Creating Change
"We cannot presume, especially in this day and age, that followers will automatically follow." Barbara Kellerman was recently interviewed by the NHS Institute for Innovation and Improvement. It's reproduced here with their kind permission. It's an interesting view in the context of engaging your workforce to serve. Her latest book is called Followership: How Followers Are Creating Change and Changing Leaders and you can buy it on our website www.socapie.eu
SOCAP forthcoming workshops and Sponsored Events
Call (+44) 08707551286 or email enquiries@socapie.eu
Date |
Workshop / Event |
Location |
Facilitated by |
| Wed 1st April |
Institute of Customer Service Conference |
Edinburgh International Climbing Arena |
Institute of Customer Service |
| Sun 19th to Wed 22nd April |
2009 Symposium |
Chicago, IL |
SOCAP International |
| Tues 28th April |
Customer Experience Forum 2009 |
The Grosvenor Hotel, London |
The Focus Group |
| Wed 20th & Thurs 21st May |
European Customer Service World Event |
Radisson Edwardian Hotel, Heathrow |
European Customer Service World in association with SOCAP in Europe |
| Sun 11th to Wed 14th Oct |
2009 Annual Conference |
Tuscon, AZ |
SOCAP International |
SOCAP in Europe is a not for profit organisation
It is run with value for its members in mind.
We are almost unique in bringing together professionals and best practice from throughout Europe. Just some of our members include:
Accelerator Solutions, Anheuser-Busch Europe Limited, AstraZeneca UK Ltd, Astute Solutions, Avis Europe PLC, BNP Paribas, Boots The Chemists, Braun Medical, BSI, BT, Butchers Pet Care, Byte Design, Cape Consulting, Carpetright plc, CBO - Communications by Objectives, Cereal Partners UK, Charter UK Limited, Cims Ltd, Clarks International, Colgate-Palmolive, Co-op, Coral, CPM, Crescent Consultants, Customer Expressions Corp., Department for Work and Pensions, DePuy International Ltd, Diageo GB, Domestic & General Group Plc, eaga Partnership Ltd, Early Learning Centre, Elizabeth Arden, Energy Watch, Estee Lauder Group, Gas Service (Hoover & Candy), General Mills Ltd, Glen Dimplex Home Appliances Ltd, Global Bilgi, Ipsos MORI, John Lewis, Kellogg`s Deutschland, Kraft Foods, Lloyds TSB, Market Intelligence International, Mars Confectionery, McDonalds Restaurants Ltd, Midas Homes, Motivation Matters ..........and many, many more.
Translation
For a direct translation of this page content, click on the appropriate flag below. * Translation is approximate and SOCAPiE regrettably cannot accept responsibility for any errors!
New address details:
145 - 157 St John Street, London EC1V 4PY
Forthcoming Workshops and Sponsored Events - see here for more details.
The 'SOCAP Certified' Website measurement offer is now closed.
We are grateful to CIL & Maxamine for this sponsorship. Certification is still available. Go to here if you have further enquiries.
Events with SOCAP in Europe
SOCAP in Europe aims to provide a wide range of seminars, network and training events throughout the year.
Join like minded practitioners to share ideas and experiences by contacting enquiries@socapie.eu. These events are open to members and non members!
Join SOCAP Today!
If you have not logged in you won't be viewing an entire front page and the content exclusive to members of SOCAP in Europe.
Members of The Society of Consumer Affairs Professionals get to share ideas and network with like-minded professionals in the UK, Europe and throughout the World
JOIN TODAY and get some great deals on events and conferences!
Consumer Policy Institute
SOCAP in Europe incorporates the Consumer Policy Institute
NEED TO WRITE?
Click here for all contact details.
Do you have our new number?
Please call 8707551286 and leave a message with our receptionist. We'll get back to you as soon as possible. Alternatively email us as usual on enquiries@socapie.eu
Interested in capturing service excellence opportunities?
Customer Innovation Ltd are looking for an energetic and passionate sales individual to work in a generous commission based sales role, promoting and following up our customers needs. For more information follow this link
You too can advertise here, for more information contact enquiries@socapie.eu
Net Promoter SING
See details of another successful Customer Metrics workshop for Socapie
Our Net Promoter© Special Interest Networking Group (SING) saw out the year with another successful event, this time hosted by corporate members LEGO.
Top 50 Call Centres
Have a look at a new initiative sponsored by our friends at Customer Strategy Magazine. Read more
Members Can Advertise HERE
From just £50 or if you are looking for a career move - FREE. More infomation HERE
Something to Say?
Articles, Papers and Contributions are welcome from members.Email the Chief Executive Every Year we will award a free one years personal membership to the best article received.
Thanks to some of our
sponsors;
Digital Karma
Estee
Lauder
Members Closed User Group (CUG)
Log in and click here to join the SOCAP CUG ...!