Warwick Conference Centre, 26 January 2015
Find out all about the most focused customer experience conference in Europe, bringing together our European family of customer service professionals. This is one of the most loved conferences in the customer service calendar, building on the unique atmosphere of a professional community gathering together to hear about current best practice and strategies.
We have a fantastic speaker line-up
- and there's more to this conference than meets the eye! Some of the speakers will be interviewed live on stage which gives you the opportunity to become involved.
And there's even more! Yes, for 2015, there’s an added bonus. On the day following the conference, you are invited to an optional workshop from two of the world’s acclaimed experts in customer experience –Lou Carbone from the USA and Chris Daffy from the UK.
Lou is, quite simply, one of the world’s most outstanding intellects in customer experience and we are fortunate that he has chosen us to make one of his increasingly rare appearances in Europe. Lou is widely regarded as the father of the experience management movement and made his name as the Founder of Experience Engineering. He has helped some of the world's most famous companies as well as written seminal books on customer experience. Chris is one of Europe’s leading authorities on customer experience with over twenty years at the very top. He has worked with some of the world’s biggest companies, written two best selling customer service books and presented around the globe.
All this and your budget won’t be the least stretched. Both the conference and the workshop are only £300 each or £250 if you are SOCAPiE members. You just can’t get better value!