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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.


Latest news

How Will Black Friday Impact Customer Service?

Black Friday (27 November this year) is so named because it is the day retailers turn from trading at a loss to a profit (in the U.S. at least!). 

National media is offering this research and advice:

Daily Telegraph, The Mirror, Daily Express.

How will service to customers be handled with all the hype on spending and incredible deals? Will websites handle the anticipated surge in transactions? How will customer facing staff survive? 

Posted: 20 November 2015 

Travel Industry - Best Use of Social Media - 2015 Results

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eDigitalResearch has published its 2015 analysis of Social Media in the Travel Industry. KLM comes out top.

Read a summary here and download the 29 page report here.

Posted: 20 November 2015 

Ryanair Gets Fewer Complaints Than Aer Lingus

The Commission for Aviation in Ireland has reported its complaints statistics for the first half of 2015. 

Maybe as the result of the much publicised Ryanair 'charm offensive', there were more complaints about Aer Lingus than Ryanair.

Read the report here and commentary from travel industry newsletter Travelmole.

Posted: 20 November 2015

Amazon Customers Help to Select Shelf Stock

Customers have helped Amazon to decide which titles to stock in its new and only physical bookstore that opened earlier this month.

Read an article from the Seattle Times.

Posted: 19th November 2015 

Cold Calling Company Fined £75,000

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The Information Commissioner's Office has fined a company £75,000 for making cold calls. The company sells cold call blocking devices!

Read more about the fine. The company, based in Chichester West Sussex, is Cold Call Elimination Ltd.

Read comment and research from The Telegraph and the Daily Mail.


Posted: 23 September 2015

Home Delivery - From a Food Bank

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Nourish Community Food Bank in Tunbridge Wells delivers your supplies - just like major supermarkets. 

Read more in this Daily Mail article.


Posted: 10th September 2015

Railway Line Re-opens After 45 years

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Trains have started running on a railway line 45 years after it was closed.

Borders Railway now run services between Edinburgh and Tweedbank, a distance of 30 miles.

The Queen officially opened the line on 9th September.

Look at the route map

Read an article from The Times.

Posted: 5th September 2015 

3,000 Post Offices Now Open on a Sunday

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The number of branches of the Post Office open on a Sunday now exceeds 3,000.

Read the announcement

Posted: 28th August 2015

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