slideshow 1 slideshow 2 slideshow 3

About SOCAPiE

SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.

 

Latest news

Medics Told To Admit Their Mistakes

New NHS guidelines instruct medics to admit mistakes.

Find out more from this BBC video

 

Posted: 29 June 2015

Can You Trust Online Review Websites?

Competition and Markets Authority logo

 

 

The Competition and Markets Authority (CMA) has published the results of its call for information about online review websites. 

It has found that such services are proving useful to consumers but has concerns that some practices may be unlawful. A number of companies are now being investigated.

Information for businesses has also been published.

Read a Sunday Times article.

 

Posted: 29 June 2015

More University Students Complain

Office of the Independent Adjudicator logo

 

 

The Office of the Independent Adjudicator (OIA) reports an increase in the number of complaints from students in higher education.

Complaints about service from providers increased from 9 to 15 percent.

Read an article from the Daily Telegraph and download the OIA Report.

Posted: 28 June 2015

Motorists Complain After Changes Don't Work

highways England logo

 

 

 

After six months of operation, motorists are still complaining about the Dart Crossing Charging System introduced to speed up traffic. 

Read articles from The Sunday Times and The Week.

Posted: 28 June 2015

 

Complain on Twitter - but do it the right way

Comcast logo

We spotted an article by US giant Comcast that tells how to complain on Twitter.

Posted: 28 June 2015

 

Best and Worst Call Centres Identified in Research Report

Which? logo

 

Research published by Which? reveals the best and worst call centres. 

7,000 members contributed to the study. 

Read the announcement from Which? and coverage in the Daily Mail.

Posted: 21st May 2015

Postal Business Suspends Deliveries

Whistl logo

 

Whistl, formerly TNT, has suspended its door-to-door delivery service in London, Liverpool and Manchester. 2,000 employees are being consulted over redundancy.

Read reports from BBC News and Manchester Evening News.

Posted: 11th May 2015

Morrisons vows to listen to customers

Morrisons logo

 

In efforts to improve its competitive position and business performance, Morrisons supermarket is making changes.

Read their announcement and commentary from The Telegraph.

Posted: 8th May 2015 

Contact SOCAPiE

Want to ask us a question? Want to tell us something? Click here to contact us.

SOCAPiE is Europe's oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working. As one of the most reliable online replica handbags & replica watches store, we offer some of the worlds most famous brands of replica handbags, high quality replica watches, fake wallet and many other fashion replica bags. All the LV Replica Handbags we sell are guaranteed the highest quality, best price. Our policy at Top Replica watches store is simply to produce the highest quality product possible to ensure our customers are never disappointed. We concentrate on supplying our customers with Replica Panerai Watches and our goal will never change "they are High Quality Replicas of the real things". Coupled with durable, unique handle, zipped closure, interior phone and patch pockets, Replica Louis Vuitton is not only fashionable and stylish in appearance but also very practical in function. As with many amazing features and faddish styling, the popularity of Replica Parmigiani is constantly increasing all over the world in recent years.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Subscribe to Syndicate
Follow SOCAPiE on Twitter SOCAPiE on LinkedIn