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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.


Latest news

Best and Worst Call Centres Identified in Research Report

Which? logo


Research published by Which? reveals the best and worst call centres. 

7,000 members contributed to the study. 

Read the announcement from Which? and coverage in the Daily Mail.

Posted: 21st May 2015

Royal Error Upsets Customers

Royal website logo


Too many guests have been invited to a Royal Garden Party on 2nd June. 500 too many!

Read the story from The Telegraph and more about what to expect at a Royal Garden Party.

Posted: 16th May 2015

Postal Business Suspends Deliveries

Whistl logo


Whistl, formerly TNT, has suspended its door-to-door delivery service in London, Liverpool and Manchester. 2,000 employees are being consulted over redundancy.

Read reports from BBC News and Manchester Evening News.

Posted: 11th May 2015

Morrisons vows to listen to customers

Morrisons logo


In efforts to improve its competitive position and business performance, Morrisons supermarket is making changes.

Read their announcement and commentary from The Telegraph.

Posted: 8th May 2015 

Does Self-Service Really work?

Mail Online logo


A Mail Online article presents its verdict on the performance of self-service facilities offered by a number of retailers.

Posted: 6th May 2015

Home Delivery - There's so much Choice

The Times logo


An article in the Times examines the range of delivery services available to consumers.

Posted: 26th April 2015

Ombudsman Reports 42% Increase in Disputes

The Property Ombudsman logo


Complaints against estate agents soared last year. The Property Ombudsman reported a 42% increase year on year. 

Read the Ombudsman's announcement and comment from The Times.

Posted: 18th April 2015 

Aviation Ombudsman to be created

Civil Aviation Authority logo


The Civil Aviation Authority plans to reform the way air travel complaints are handled. 

An aviation ombudsman will help passengers resolve disputes with airlines. 

Read the announcement.

Posted: 16th April 2015

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