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SOCAPiE is Europe’s oldest and foremost organisation for customer service and consumer affairs and is for professionals working in customer service across Europe.

It promotes the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Customer Service Staff Object to Grooming Code

London's 5 star Dorchester Hotel has been in the news for its 'personal grooming code' for staff. 

Read articles from the Times and the Daily Mail.

Posted on 2nd December 2016

Speaking Clock Service Has New Voice

A nationwide search for a new voice for the UK Speaking Clock service from BT has produced a winner. 

A retired man from Dundee is the new voice. The BBC Children in Need Charity has benefited by £50,000.  

Read the details here.

Posted on 9th November 2016

More Competition on UK Railways

An article in the Times reports the start of a new era in competition on UK rail networks.

Posted on 9th November 2016

Cold Calling Results in Jail Sentence

The boss of a company that used cold-calling to sell a call blocking device has been jailed for five years. 

Read the report from the Guardian


Posted on 2 November 2016

Technology Failure Upsets Sunday Customers

Asda logo


A technology failure on Sunday 30 October  meant that Asda supermarket customers couldn't pay for their goods by credit card.

Read reports from the Telegraph,  Daily Mail, and BBC.

Posted on 30 October 2016 

Customer Service Failings Cost Company £1.8m

Cooperative Energy logo


Energy regulator Ofgem has announced that the Cooperative Energy compay is to pay £1.8m for 'customer service failings'.

Read the announcement from Ofgem


Posted on 30 October 2016

Poor Complaints Handling Results in Fine

Ofcom logo

Poor complaints handling, inaccurate billing and mis-selling have caused UK communications regulator Ofcom to fine Vodafone £4.6m.

Read the official announcement from Ofcom,  Vodafone's response and media coverage from The Times and The Guardian

Posted on 26 October 2016

'Your Call Is Most Valued' or is it?

Which? logo


New research from Which? reveals that being told your call is valuable whilst waiting to be answered is the most annoying feature of call handling.

Read the press release from Which?.

Posted on 15th October 2016

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