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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Charm School opens in Glasgow

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A Charm School with more than 48,000 pupils has opened ahead of the Commonwealth Games in Glasgow, starting on July 23rd. 

Read and hear more about it.

New Research about Holiday Complaints

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New research reveals that about 14% of UK holidaymakers have encountered a problem. The research is published by Which?.

Read more here

Cash no longer accepted on London buses

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From Sunday 6th July, passengers will not be able to pay for their bus journey in London using cash.

For the full story and details of how to pay for London Bus travel, check out information from Transport for London.

SOCAPiE Member scoops top award

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SOCAPiE Member Turkcell Global Bilgi has scooped the Customer Servivce Centre Excellence Award in the 2014 European Call Centre and Customer Service Awards

Many congratulations from all at SOCAPiE.

Complaints about Energy Supply reach all-time high

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Information published by Which? shows that complaints about energy supply in Uk are increasing. Graphs showing the trend over the last five quarters have been published.

Read analysis and comment from the Daily Mail

Regulator Ofgem also plans to improve supply switching arrangements for domestic users.

£2 coin refused at supermarket

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A coin of the realm is no longer accepted by in a number of Morrisons supermarkets in their self-service tills.

This Daily Mail article gives the full story

Increase in UK Student Complaints

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Research carried out by the BBC reveals a10% increase in complaints to UK Universities by their students.

In the last academic year, over 20,000 complaints were made. Anglia Ruskin University topped the list with nearly 1,000 complaints.

Read articles from The Times, The Daily Telegraph and The Guardian.

'The Complainers' on TV

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A new Channel 4 series looks at persistent complainers in the UK and the organisations that respond to them.

Find out more and watch previous editions here.

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