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SOCAPiE is Europe’s oldest and foremost organisation for customer service and consumer affairs and is for professionals working in customer service across Europe.

It promotes the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and develops and encourages a higher professional profile for those working in customer service.

It does this by maintaining dialogue and engagement with various stakeholders and providing products and services to help organisations achieve world-class service delivery.

Latest news

Airline Punctuality - Latest Survey Results

A quarter of all flights arriving at UK airports are late - according to a survey from Which?, the Consumers Association.

Read the results.

Posted on 24 May 2017


Hotels Respond to Manchester Incident

The response from hotels close to Manchester Arena has been praised.

Read an article from UK Travelmole.

Posted on 24 May 2017. 

Reduced Train Services for a Month?

The number of train services at London's Waterloo Station may be cut  by 75% in August 2017 to enable engineering work to proceed. 

Read the full story from the Times.

Posted on May 15 2017

Best and Worst UK Hight Street Shops Revealed

Which, the Consumer Association, has published the results of its High Street survey.

Read the report.

Posted on May 15 2017

Half Yearly Complaints Data about Financial Firms Published

The Financial Conduct Authority has published its summary data for the second half of 2016

Read the information from FCA

Read media coverage from The Times and the Financial Times.

Posted on 28 April 2017.

Not So Much a Celebration, More a Complaint

British Airways logo

When BA bosses met the President of Ghana to plan a celebration, the President complained!

Read this article from The Times.

Posted on 24 April 2017

Customer Service Recruitment Advice from a 1,000+ branch Organisation

Timpson logo


Timpson is a well-known high street brand in the UK.

This BBC News article gives an overview of their recruitment process


Posted on 24 April 2017 

Large Providers Score Poorly in Broadband Survey

Which logo


The annual survey of broadband providers by Which? suggests that the smaller organisations provide better service.

Read the results published by Which?


Posted on 21 April 2017 

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