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SOCAP Europe Conference 2015

 

Warwick Conference Centre, 26 January 2015
It’s that time of year again. The SOCAP Europe Annual Conference is back.
 
Find out all about the most focused customer experience conference in Europe, bringing together our European family of customer service professionals. This is one of the most loved conferences in the customer service calendar, building on the unique atmosphere of a professional community gathering together to hear about current best practice and strategies.
 
We have a fantastic speaker line-up - and there's more to this conference than meets the eye! Some of the speakers will be interviewed live on stage which gives you the opportunity to become involved.
 
And there's even more! Yes, for 2015, there’s an added bonus. On the day following the conference, you are invited to an optional workshop from two of the world’s acclaimed experts in customer experienceLou Carbone from the USA and Chris Daffy from the UK.
 
Lou is, quite simply, one of the world’s most outstanding intellects in customer experience and we are fortunate that he has chosen us to make one of his increasingly rare appearances in Europe. Lou is widely regarded as the father of the experience management movement and made his name as the Founder of Experience Engineering. He has helped some of the world's most famous companies as well as written seminal books on customer experience. Chris is one of Europe’s leading authorities on customer experience with over twenty years at the very top. He has worked with some of the world’s biggest companies, written two best selling customer service books and presented around the globe.
 
All this and your budget won’t be the least stretched. Both the conference and the workshop are only £300 each or £250 if you are SOCAPiE members. You just can’t get better value!
 

Latest news

Proposals on Financial Complaints Handling

FCA logo

 

The Financial Conduct Authority has published new proposals on complaints handling. Premium rate phone lines are not allowed!

Read an article from the Times

Report added on December 14th.

Christmas Deliveries will be late

Retail and delivery organisations are admitting that they can't handle the volume of internet orders. Marks and Spencer and Yodel are in the headlines.

Ombudsman for retail disputes starts in January

Retail Ombudsman logo

 

A new ombudsman for disputes between customers and retailers starts work in January 2015.

Visit the Retail Ombudsman website and read comment from BBC News.

When it goes wrong, customers suffer

Callers to Police 101 non-emergency, RAC breakdown, NHS, Barclays and First Great Western all faced a service failure by supplier Vodafone on Saturday 22 November

Read full details from Daily Mail and BBC News.

Poor complaint handling could result in ban on new customers

Ofgem logo

 

Energy regulator Ofgem has told ScottishPower to improve its appaling record on complaint handling or face a ban on signing up new customers.

Read details of the enforcement notice here. Check out comment from The Times here.

 

 

24 hour Tube is on its way

TfL logo

 

From September 2015, several London Underground lines will offer  24 hour service throughout Friday and Saturday nights.

Transport for London syas that in addition to providing better customer service, London's night-time economy will have nearly 2,000 new jobs.

Read the full details

What Rail Passengers Want - a new report.

Passenger Focus logo

 

'Better value for money' and 'always being able to get a seat' head the list of passenger expectations detailed in a new report from Passenger Focus, the passenger watchdog.

Download the full report.

Amazon so far ahead in delivering personal e-service

Bloomreach logo

 

New research from Bloomreach shows Amazon significantly ahead of other web based offerings in delivering personalised service.

Read a summary report.

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