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SOCAP Europe Conference 2015

 

It’s that time of year again. The SOCAP Europe Annual Conference is back.
 
Find out all about the most focused customer experience conference in Europe, bringing together our European family of customer service professionals. This is one of the most loved conferences in the customer service calendar, building on the unique atmosphere of a professional community gathering together to hear about current best practice and strategies.
 
We have a fantastic speaker line-up - and there's more to this conference than meets the eye! Some of the speakers will be interviewed live on stage which gives you the opportunity to become involved.
 
And there's even more! Yes, for 2015, there’s an added bonus. On the day following the conference, you are invited to an optional workshop from two of the world’s acclaimed experts in customer experienceLou Carbone from the USA and Chris Daffy from the UK.
 
Lou is, quite simply, one of the world’s most outstanding intellects in customer experience and we are fortunate that he has chosen us to make one of his increasingly rare appearances in Europe. Lou is widely regarded as the father of the experience management movement and made his name as the Founder of Experience Engineering. He has helped some of the world's most famous companies as well as written seminal books on customer experience. Chris is one of Europe’s leading authorities on customer experience with over twenty years at the very top. He has worked with some of the world’s biggest companies, written two best selling customer service books and presented around the globe.
 
All this and your budget won’t be the least stretched. Both the conference and the workshop are only £300 each or £250 if you are SOCAPiE members. And to top it all, get your skates on and you can attend the conference at last year’s prices! Register by 31 October 2014 and we’ll knock £50 off the ticket price, Yes, only £250 for the conference or £200 if you are a SOCAPiE member. You just can’t get better value!
 

Latest news

Energy Companies want to give money back

Energy UK logo

Energy UK, the trade association for over 80 UK energy suppliers, has launched an initiative to encourage customers who have switched supplier or moved house to claim back money held as a credit balance. 

A new website gives access to the claim process. 

Read some press comment: Daily Express, Daily Telegraph

Mail on Sunday - Yes, Royal Mail

Royal Mail logo

 

Royal Mail starts its programme of Sunday services on Sunday 7 September 2014.

100 delivery offices throughout UK will open from 12noon to 4pm in a pilot scheme. In another trial, addresses within M25 will receive Sunday deliveries.

This is part of an on-going programme to make Royal Mail more customer responsive.

Poor complaints handling leaves £3m bill

Ofgem logo

Energy regulator Ofgem has ordered supplier Edf Energy to pay £3m to customers as the result of poor complaints handling. 

Read details of the Ofgem decision

One Complaint - and the bell is silenced after 154 years

The hourly chimes from Holy Trinity Church in Ventnor have been ringing since around 1860, but a single complaint from a nearby resident has resulted in them being halted.

Read more.

Robot at your service

Aloft Hotels logo

 

If your'e visiting California and staying at the Aloft Hotel in Cupertino, when you call for extra towels, they may be delivered by a 3ft tall robot butler working as an assistant to the concierge. Why Cupertino? It is near the Apple campus!

Read more details.

Changes to UK postal service

Royal Mail logo

 

Royal Mail has announced changes to the UK postal service. There will be 2,000 new post boxes, particularly in Scotland and Northern Ireland as well as areas of new development. Also some 'last collections' will be brought forward to 9am.

Read the announcement from Royal Mail and commentary from the Daily Telegraph.

Top Five Sectors for Consumer Complaints

Which? logowH

 

New research from consumer organisation Which? reveals the top five sectors that customers complain about are Telecoms, Energy, Money, Public Services and Parking.

Read more here.

Tech Creche in the New Forest

National Park logo

 

 

Mobile phone users are being encouraged to leave their mobile phones in a creche whilst exploring the New Forest.

The aim of the new service is to help visitors to enjoy nature without the distraction of their electronic devices.

Read the announcement from the New Forest National Park and an article from the Guardian.

 

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