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SOCAPiE is Europe’s oldest and foremost professional body for customer service and consumer affairs. We are a not for profit membership organisation for professionals working in customer service across Europe, run by and for our members.

We promote the exchange of ideas, expertise and opinions amongst practitioners, academics, opinion formers and governments and we develop and encourage a higher professional profile for those working in customer service.

We do this by maintaining dialogue and engagement with our various stakeholders and providing products and services to help organisations achieve world-class service delivery.


Latest news

Home Delivery - There's so much Choice

The Times logo


An article in the Times examines the range of delivery services available to consumers.

Posted: 26th April 2015

Ombudsman Reports 42% Increase in Disputes

The Property Ombudsman logo


Complaints against estate agents soared last year. The Property Ombudsman reported a 42% increase year on year. 

Read the Ombudsman's announcement and comment from The Times.

Posted: 18th April 2015 

Aviation Ombudsman to be created

Civil Aviation Authority logo


The Civil Aviation Authority plans to reform the way air travel complaints are handled. 

An aviation ombudsman will help passengers resolve disputes with airlines. 

Read the announcement.

Posted: 16th April 2015

Bank Fined £20m for Serious Failings in Complaint Handling

Clydesdale Bank logo


The Financial Conduct Authority has imposed a £20m fine on Clydesdale Bank for serious failings in handling of PPI complaints. 

Read the full details here.

Posted: 16th April 2015

Company fined for Unsolicited Nuisance Calls

Information Commissioner's Office logo


A Bolton based company, Direct Assist, has been fined £80,000 for making unsolicited nuisance calls.

The Information Commissioner's Office imposed the fine after receiving 800 complaints. 

Read the details

Posted: 2nd April 2015

Complaints are Down - But the Banks aren't Getting Better.

Financial Conduct Authority logo


The Financial Conduct Authority has noted a reduction on complaints about financial services firms but an increase in complaints about banks.

Read the FCA announcement.

Posted: 1st April 2015 

Budget 2015 Includes Research into Nuisance Calls

HM Treasury logo


The UK Budget 2015 includes £3.5m spending on research into nuisance calls.

Read more in this Sunday Express article.

Posted: 22nd March 2015 

Consumer Complaints Cause Information Commissioner to Act

ICO logo


The UK Information Commisioner has served an enforcement notice on Help Direct UK, a Swansea based organisation. 

After receiving over 650 consumer complaints, the ICO has told the financial services call centre to stop sending pension texts. 

Read the ICO announcement and the enforcement notice.

Posted: 22nd March 2015

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